Refund policy

Return & Refund Policy

At EMBROSH, we take pride in delivering high-quality products. Each item is carefully checked before shipping to ensure you receive the best. However, in the unlikely event that you receive a damaged product, our Return & Refund Policy applies as follows:

1. Eligibility for Returns

Returns are accepted only if the product delivered is damaged.
Products that are not damaged or are returned for reasons such as dislike of the design, size, color, or change of mind are not eligible for return or refund.

2. Order Cancellation Policy

If you wish to cancel your order after making a payment, the following cancellation charges will apply:

After placing the order: 30% of the order value will be deducted, and the remaining amount will be refunded.
After 24 hours but before 72 hours of placing the order: 50% of the order value will be deducted, and the remaining amount will be refunded.
After 72 hours of placing the order: No refund will be issued, as production and processing of your custom order may have already begun.

Note: Since all EMBROSH products are custom-made and personalized, cancellation charges cover design, processing, and production costs.

3. Timeframe to Apply for Returns

Customers must contact us and apply for a return or refund within 5 days of receiving the product.
Requests made after this period will not be accepted.

4. Return & Refund Process

To apply for a return or refund, please contact our support team at embrosh484@gmail.com with:

Your order details
Clear photos of the damaged product

Once your request is reviewed and approved, we will guide you through the return process.

Refunds will be processed to the original payment method after we receive and verify the returned product.

5. Non-Returnable Items

The following items are not eligible for return or refund:

Products without valid proof of damage (such as clear photos).
Products that have been used, washed, or are not in their original packaging.
Customized or personalized products, except in cases where they arrive damaged or defective.